Privacy policy

Last updated: October 2026

What we collect

• Account data: your email address, an optional display name, and a hashed password. If you sign in with Google or Facebook we store that provider's account id and email so we can recognise you next time.
• Book data: the name and age you enter for each person in a book, the story you choose, the photos you add, and the books we create from them.
• Saved characters: the people you save for later books — their name, details and photos, and a portrait we draw from those photos — until you delete them.
• Voice recordings: if you choose narration in your own voice, the short passage you read aloud. It is sent to the voice service only to make the voice and deleted as soon as the voice is made; the voice itself is deleted once the book is narrated. Pages you record yourself are kept with the book until you delete it.
• Messages: what you send us through the contact form — your name, email, an optional phone number and your message.
• Gift cards: the recipient’s email address, the name and note you write, and the day it should be sent.
• Stories you publish: a story you choose to publish is shown on the site to other families, and stays there without your name if you delete your account.
• Usage data: Google Analytics counts anonymised page views so we can see which parts of the site are used. Until you accept analytics cookies it does so without cookies and cannot recognise you from one visit to the next; once you accept, it can, and we also tell it when an account is created, credits are bought or a book is ordered, under the same pseudonymous id.

Photos

The photos are used only to illustrate your book: they are sent to the AI service that draws it, and they are never sold, used for advertising or used to train models. Photos you upload for a single book are deleted as soon as it is ready. Photos you save on a character stay with that character — so your next books do not need them again — until you delete the character.

Payments

Card payments are handled entirely by Stripe. We never see or store your card number — we only keep the payment reference, the amount, and whether it succeeded, so we can show your order history.

Email

We email you for things you asked for: a welcome message, password resets, and each subscription book when it is ready, plus replies to messages you send us.

Cookies

We use a session cookie to keep you signed in — this one is essential and is always set. We also remember your language choice and your cookie preference in your browser. Analytics cookies are only set if you press "Accept" on the cookie banner; choosing "Only essential" sets none, and Google Analytics then receives only anonymous, cookieless page counts.

Your rights

You can delete any of your books, or your whole account, yourself under My account, and you can ask us for a copy of your data at any time. Deleting your account removes your books, saved characters, photos and voice recordings. We keep the record of your payments and credits, without your name or email address, because we need it for our accounts.

Deleting your data

You can have us delete the data we hold in any of these ways:

• Yourself: under My account you can delete any book, or your whole account with everything in it.
• Email: write to us from the address on your account and ask us to delete it. We will delete the account, your books, your saved characters and your order history, and any Google or Facebook login link.
• Saved characters: delete any of them yourself under My account → My characters; their photos go with them.
• Facebook: Facebook → Settings → Apps and websites → find this site → Remove. That disconnects Facebook Login. Email us as well if you also want the account on this site deleted.

Who we are

Softaware Commerce is the data controller for this site. For any privacy question, write to us on the Contact us page or at [email protected].