Preguntas frecuentes
Fotos, impresión, créditos y cómo se crea un cuento personalizado.
How does a personalised story book work?
You choose or write a story, add a photo of your child — and family or friends if you like — and we illustrate a picture book with your child as the hero on every page. When it is ready you can read it on screen or listen to it aloud.
Can more than one person be in the book?
Yes. The story is about one or two children, and you can also add a sibling, a friend, a grandparent or a pet. One book can hold up to three people.
What photos work best?
Two or three clear, front-facing photos. Faces should be well lit and not hidden by hats or sunglasses. JPG, PNG, WebP and HEIC are all fine.
What happens to the photos I upload?
They are used only to illustrate your book. As soon as your book is ready, the original photos are automatically deleted from our server — they are not kept. We do not sell them, we do not use them for advertising, and we do not use them to train any model.
How long does it take?
A few minutes. Every page is illustrated individually, so a longer book takes a little longer. You can leave the page open — if you come back, we pick up where we left off.
Can I buy a printed copy?
Yes. Any finished book can be ordered as a printed keepsake. Printing is priced per page, and you can order several copies at once for grandparents, classrooms or birthdays.
Which stories can I choose?
Classic tales children already know by name — Cinderella, Little Red Riding Hood, Jack and the Beanstalk and more — or a story you write yourself. You can also use a story another reader has published.
Do I need an account?
Yes. An account is how we keep your books, and new accounts receive free credits toward a first book.
What is a credit?
Credits are how a book is paid for. Longer books and some models cost more. You can buy more at any time, and some actions — an approved story, a friend joining with your link — earn credits too.
Do you store my card details?
No. Payment happens on Stripe's own secure, hosted checkout page — you are redirected there to pay, and your card number never reaches our servers or gets stored by us. Stripe is PCI-DSS compliant, the highest security standard for handling card data.
What happens if a book fails to generate?
If a book cannot be completed for any reason, the credits it cost are refunded to your account automatically — you don't need to ask.
What languages do you support?
The story itself can be written in English or Turkish, whichever you pick on the form. The website follows the store you are on.
Who makes this?
Story Book is made by Softaware Commerce. Questions about an order or a book? Reply to any email we have sent you and a person will read it.